Grievance Redressal

For account, subscription, event listing, payment-reference, group, content, or privacy complaints, contact Journiez Support at connect@journiez.com. Please include your name, account email, the relevant event or page link, and a transaction/reference number if applicable. Do not include passwords, OTPs, UPI PINs, or full card details.

Grievance contact

Grievance Officer: Journiez Support Desk
Email: connect@journiez.com

We will acknowledge and address grievances within the time limits applicable to the type of complaint and as required by law. Where a complaint is covered by consumer e-commerce rules, the usual statutory process requires acknowledgment within 48 hours and redressal within one month. Where intermediary rules apply to a content grievance, the applicable shorter timelines will be followed.

What to include

Tell us what happened, when it happened, what resolution you are requesting, and how we can contact you. For event-payment complaints, contact the organizer as well because event payments are made directly to the organizer. Journiez can review platform records and listing conduct but cannot reverse a direct UPI transfer.

Journiez is the platform name. The operating legal entity and registered office details should be confirmed by the Journiez operator and displayed here before final legal publication. Contact connect@journiez.com for correspondence.