Event Cancellations & Refunds

Event registrations and event-payment arrangements are made with the organizer shown on the event page. Event payments go directly to the organizer’s UPI account or other stated payment destination. Journiez does not receive or hold event-payment funds.

Before paying

Review the event’s date, time, location, price, capacity, age requirements, organizer details, and cancellation/refund terms before paying. Keep your payment receipt and transaction reference. Submit only the reference requested by the platform; never disclose your UPI PIN or payment OTP.

If you cancel your attendance

Contact the organizer promptly using the contact details on the event page. Refund eligibility, cancellation cut-offs, and any allowed deductions are governed by the event terms and applicable law. Journiez cannot issue a refund for funds paid directly to an organizer.

If an organizer cancels or changes an event

The organizer should notify registered attendees and explain any rescheduling or refund options. Contact the organizer first to request a refund or resolution. If you cannot reach the organizer or believe an event listing is misleading, contact Journiez at connect@journiez.com with the event link and payment reference. Journiez can review platform activity and take action on a listing or account, but cannot reverse a direct UPI transfer.

Journiez subscriptions

This policy concerns event registration payments. Refunds or cancellation of Journiez monthly plans are explained in the separate Subscriptions & Payments Policy.